Here are some common questions buyers have about buying from Gerdo.co.uk...

How can I trust the gerdo.co.uk?

  • Product return guarantee (No quibble refund).
  • Based in the UK (Manchester).
  • Secure payment gateway from an official bank portal.
  • Continuous website performance monitoring.
  • Effective complaints handling.

  • Respond to Customers Instantly – live Chat or telephone.

How can I track my order?

It is possible to track the status of orders on gerdo.co.uk. After the product is prepared and dispatched, a tracking number will be provided.

How can I cancel my order?

You can ask gerdo.co.uk to cancel your order before shipment, otherwise you will have 14 days to return the purchased item(s).

How to return the whole or part of the order?

For returns, it is necessary to keep the original carton and box of the products and avoid throwing them away.
The product must be well packed in its original box or carton and sent to us.
Supermarket food products that have factory packaging and their packaging has been opened will not have the possibility of return, except for cases such as the product being spoiled or damaged due to improper packaging of the shipment. We guarantee For example:
All or part of your order did not reach you safely.
What you ordered does not match what you received.
The quality of the product is significantly different from what is written on the site.
Your order arrived later than the time it was written on the website.
or any other problem that makes you not satisfied with your purchase.

In case of dissatisfaction with the product, who is responsible for the cost of returning the product?

If the problem is with the product, gerdo.co.uk will pay the return cost by providing a return label. If a return is made according to the customer’s taste and the product is not to the customer’s liking, the customer must pay for the return.

How do I do financial follow-up?

  • I made a purchase, the amount was deducted from my account, but the order is not in my shopping cart and it is not showing in my account. What should I do?
    If an amount has been deducted from your account, it will be returned to your account after 72 working hours. In this case, either create a new shopping cart or wait for the refunded amount to hit your bank account and repeat your order again.

• I canceled the order, how will the amount be returned?

Refund will only go to the original payment method.

  • In case of other problems in payment or financial follow-up, please contact the gerdo.co.uk.